The Fine Print

We want you to be pleased with our service and products. If it's not right, tell us and we'll try to fix it. Don't worry, you can't get "stuck". We've been in business for over 38 years. We're not interested in tricking you, selling you bad stuff, or taking advantage of you. We try to treat all of our customers the way we like to be treated ourselves. We are here to help.

THE FINE PRINT ABOUT PRICES

As you can see, we do our best to keep prices low. First, we discount from list price and then we add further discounts as the quantities in your order increase. These are our prices for everyone - big, small, tall, short - this is it. No secret agenda, no magic words which cause other pricelists to pop up.

The prices which we pay can change without notice, and therefore our prices also have to change without notice. Not that often, and not by that much, but when we pay more, we have to charge more. We do our very best to keep the website prices accurate and up to date, but sometimes we make mistakes. Occasionally an item may be priced on the website incorrectly high or incorrectly low, but it will be corrected when we download and review your order. It doesn't happen that often and you can always choose to return an item if there is any issue about a price inconsistency. Thanks for your understanding. We're not trying to trick anyone!

THE FINE PRINT ABOUT SPEED (OR, "HURRY, I'M DESPERATE!")

Our goal is to ship all orders that arrive before 11am the same day, and those which arrive after 11am, the next business day. Usually, that's exactly what we do. Sometimes we can't make it, because stuff happens. Maybe one day we get swamped with orders beyond our wildest dreams, or two people get sick on the same day, or equipment breaks down, or more often, everything all at once. Whatever. In those cases there might be an extra day, maybe even two before we ship. If you are on a deadline where a day or two matters, explain your time concerns very clearly when you call and we'll do our best to help.

THE FINE PRINT ABOUT MINIMUMS, UPCHARGES & HIDDEN CHARGES

There are none.

THE FINE PRINT ABOUT ADDING ON TO YOUR ORDER LATER

It's really a problem for us. We may have to search through hundreds of orders looking for yours. Maybe it has already been picked, or packed, or even finished. It causes mistakes. We hate it. We'll do it for you, but it may cause a delay in shipping your order and it may not go in the same box.

THE FINE PRINT ABOUT MONEY

We can't extend credit. Payment is by Credit Card (Mastercard, Visa, American Express, Discover), Check/Money Order sent in with your mail order, or by Wire Transfer on larger orders.

THE FINE PRINT ABOUT LIABILITY

Like most companies, we have to limit our liability to a replacement or refund for a defective item so it's best to test the suitability of a product before using it extensively or buying large quantities. We just can't take financial responsibility for time or other materials.

THE FINE PRINT ABOUT GUARANTEES THAT CLOTHING WILL DYE EVENLY

We cannot guarantee that all parts of a garment will dye that same color. We can't. We don't control the manufacturers, and only a few guarantee that. It's rarely a problem, but it does happen. Having said that, we do pay attention and always test dye clothing lines before we start selling them.