First things first, for items shipped directly from our warehouse in sunny Petaluma, California:
- Orders placed before 11am (PST) Monday - Friday are almost always* shipped the same day.
- Orders placed after 11am (PST) Monday - Friday are almost always* shipped the next business day.
- Orders placed on weekends are almost always* shipped Monday.
- While the various shipping companies we use (UPS, FedEx, etc.) tend to be reliable with their delivery dates, they do not guarantee them.
- When calculating delivery dates, only business days are counted - not holidays & weekends, and not the first day we process & ship your order**.
*We do our best to pack & ship all orders as fast as possible, and occasionally on super-busy days air shipments get first priority while some slower service shipments may have to ship the following day.
**When calculating delivery dates, only business days are counted - not holidays & weekends, and not the first day we process & ship your order.
Example: an Economy 3-Day Air order placed on Tuesday afternoon (or Wednesday morning before 11am PST) will almost always be processed & shipped on Wednesday, so when figuring the arrival date Thursday counts as "day 1". (If you had asked for Express Next Day Overnight shipping, it would get to you on Thursday.) With 3-Day shipping, the order would arrive on the following Monday (because Friday is "day 2", the weekend does not count, and Monday is "day 3").
In this example, if you really needed your order by Friday, you would have to use 2-day delivery, not 3-day. Phew, if you are confused about that or have a really important deadline, call us and we'll be glad to help you figure out the delivery dates and options!
Also, please note the following:
- Not all services are available to every zip code.
- For all shipping transit times, we are talking about business days.
- If you choose to use the Postal Service and they lose, delay or misplace your package, there will be a 30 day delay before we can replace it while they track it. We prefer other carriers since we can easily locate, trace and resolve problems.
- Drop-shipped items, items shipped direct from the manufacturer, may not be shipped as fast as our own lightning fast service. They may require an additional day or two to ship out, depending on the manufacturer.
- UPS and Fed Ex will not deliver to Post Office Boxes, only physical addresses.
Fine print / Dimensional weight: In general, shipping costs are based on the total weight of your order, i.e. lightweight stuff costs less than heavy stuff to ship. However, UPS, USPS and Fed-Ex sometimes charge Dimensional Weight for very large, very lightweight packages. This amounts to billing the shipping at what the weight of that large package 'should' be. So, the shipping we quote you is almost always, but sadly not always, the cost you will need to pay for shipping. Added charges by UPS, USPS or Fed-Ex for Dimensional Weight can increase shipping cost at the last minute. In these very infrequent cases we will contact you to sort it out before we ship.
We offer the following shipping services to the mainland United States:
USPS Ground Advantage/Priority Mail
- The United States Postal Service offers Ground Advantage and Priority Mail.
- Priority Mail transit time is usually about 2-4 days.
- Ground Advantage usually takes about 4-7 days (AK, HI, APO's & PR can take up to 2-5 weeks).
Standard UPS Ground
- Standard ground service offered by United Parcel Service.
- Fully trackable.
- Delivery is generally 2 business days in California. Up to 5 days on the East coast.
FedEx Ground
- Standard ground service offered by Federal Express.
- Fully trackable.
- Delivery is generally 2 business days in California. Up to 5 days on the East coast.
Express 3 Day Saver
- Basic expedited service offered by Federal Express.
- Fully trackable.
2-Day Priority Air
- 2 day air service by Federal Express.
- Fully trackable.
- Generally takes up to 3 days in Alaska and Hawaii.
Express Air Overnight
- Next day air service by Federal Express
- Fully trackable.
- Generally takes up to 2 days in Alaska and Hawaii.
Express Air Overnight (AM delivery)
- Next day air service with early morning delivery by Federal Express.
- Fully trackable.
- Generally delivered by the next business day by 10:30AM (by end of day for some rural areas).
Express Air Overnight (Saturday delivery)
- Next day air service with early morning Saturday delivery by Federal Express.
- Fully trackable.
- Generally delivered by Saturday morning by high noon (by end of day for some rural areas).
We offer 5 kinds of shipping to Alaska & Hawaii:
USPS Ground Advantage/Priority Mail
- The United States Postal Service offers Ground Advantage and Priority Mail.
- Priority Mail transit time is usually about 5-7 days.
- Ground Advantage usually takes about 14-60 days (The US Post Office seems to put these on a barge or some slow moving ship crewed entirely by sloths!)
Standard UPS Ground
- Standard ground service offered by United Parcel Service.
- Fully trackable.
- Delivery is generally 2 business days in California. Up to 5 days on the East coast.
FedEx Ground
- Standard ground service offered by Federal Express.
- Fully trackable.
- Delivery is generally 2 business days in California. Up to 5 days on the East coast.
2-Day Priority Air
- 2 day air service by Federal Express.
- Fully trackable.
- Generally takes up to 3 days in Alaska and Hawaii.
Express Air Overnight
- Next day air service by Federal Express
- Fully trackable.
- Generally takes up to 2 days in Alaska and Hawaii.
We offer 5 kinds of shipping to Canada:
USPS First Class Mail International
- United States Postal Service international shipping method for packages weighing 4 pounds or less.
- Limited tracking.
- Delivery times vary by country and location, but our experience shows 10-15 days for delivery.
Priority Mail International
- United States Postal Service international shipping method for packages weighing more than 4 pounds.
- The tracking capability for this service is limited.
- Delivery times vary by country and location, but our experience shows 6-10 days for delivery.
FedEx or UPS International Economy
- Slightly slower and less expensive international service from Fed-Ex.
- Fully trackable.
- Delivery times vary by country and location, but our experience shows 3-5 days for delivery.
FedEx or UPS International Priority
- Slightly faster and more expensive international service from Fed-Ex.
- Fully trackable.
- Delivery times vary by country and location, but our experience shows 2-3 days for delivery.
FedEx International Connect Plus
- This is a newer service offered by Fed-Ex. The transit time is roughly 1-2 days slower than their International Economy Service.
- Average transit time for this service is about 5 business days, but that can vary due to your specific location. It could be a few days shorter or it can be a few days longer.
Please Note: Canadian Customs and/or Rural Delivery can add days to shipping transit time.
Canadian Import Duties, Taxes and Brokerage Fees:
The customer is responsible for all Canadian import duties, taxes and brokerage fees. These fees are likely
to be charged when your package reaches the Canadian border (these fees are not included in the shipping
that we charge you). According to customer feedback, Canadian import duties & taxes seem to run about
7%-14%, but this can vary depending on the product's country of origin. Any items made in the USA will be
so specified on your invoice for customs, and thanks to NAFTA these items should be taxed at a lower rate.
Brokerage fees depend upon the shipping method (see below).
Priority & First Class Mail International: Especially good for lightweight orders and when time is not critical.
According to customer feedback, Canadian import duties, taxes and a flat $10.00 Brokerage fee are now usually
assessed to USPS packages. Priority provides tracking information for your shipment whereas First Class does
not.
FedEx International Economy: Fast shipping. Duties & taxes are usually charged by Canadian Customs.
FedEx International Priority: Fastest shipping. Duties & taxes are usually charged by Canadian Customs.
Import Restrictions: No flammables can be shipped to Canada. This means no solvent-based gutta!
Water-based resist is OK.
Please be sure to enter your email address during checkout, so if necessary, we can contact you regarding your order! (We never share your email address.)
We offer 5 kinds of international shipping to most countries:
USPS First Class Mail International
- United States Postal Service international shipping method for packages weighing 4 pounds or less.
- Limited tracking.
- Delivery times vary by country and location, but our experience shows 10-15 days for delivery.
Priority Mail International
- United States Postal Service international shipping method for packages weighing more than 4 pounds.
- The tracking capability for this service is limited.
- Delivery times vary by country and location, but our experience shows 6-10 days for delivery.
FedEx or UPS International Economy
- Slightly slower and less expensive international service from Fed-Ex.
- Fully trackable.
- Delivery times vary by country and location, but our experience shows 3-5 days for delivery.
FedEx or UPS International Priority
- Slightly faster and more expensive international service from Fed-Ex.
- Fully trackable.
- Delivery times vary by country and location, but our experience shows 2-3 days for delivery.
FedEx International Connect Plus
- This is a newer service offered by Fed-Ex. The transit time is roughly 1-2 days slower than their International Economy Service.
- Average transit time for this service is about 5 business days, but that can vary due to your specific location. It could be a few days shorter or it can be a few days longer.
INTERNATIONAL CUSTOMERS MAY BE CHARGED IMPORT DUTIES AND/OR TAXES BY THEIR COUNTRY'S CUSTOMS OFFICE! These fees will be charged to you when your package arrives (they are not included in the shipping costs that we charge). These fees are the customer's responsibility and are paid to your country's customs office upon receipt of the package. If you are unsure about customs duties and taxes and would like more detailed information, you should contact your local customs office.
Import Restrictions on International Orders:
Due to federal fire regulations, NO FLAMMABLES can be shipped internationally. Unfortunately, this means no solvent based gutta can be shipped. Water based resist is OK.
Currently, the few items marked as "drop-shipped" are only available to customers within the United States and Canada.
The following countries are those to which we can ship ANY of our other products:
AMERICAN SAMOA
ANTIGUA AND BARBUDA
ARUBA
AUSTRALIA
AUSTRIA**
BAHAMAS
BELARUS
BELGIUM
BERMUDA
BOLIVIA
CAMBODIA
CANADA
CAYMAN ISLANDS
COLOMBIA
COOK ISLANDS
CYPRUS
CZECH REPUBLIC
DENMARK**
ESTONIA
FAROE ISLANDS
FIJI
FINLAND
FRANCE
GEORGIA
GERMANY
GREECE
GREENLAND
GUADELOUPE
GUAM
HAITI
HONDURAS
HONG KONG
HUNGARY
IRELAND**
JAPAN
KOREA
KYRGYZSTAN
LATVIA
LITHUANIA
MALAYSIA
MARSHALL ISLANDS
MARTINIQUE
MAURITIUS
MICRONESIA
NETHERLANDS ANTILLES
NEW CALEDONIA
NEW ZEALAND
NORWAY
PALAU
POLAND**
PORTUGAL
PUERTO RICO
QATAR
ROMANIA
SAINT HELENA
SAINT KITTS AND NEVIS
SAINT LUCIA
SINGAPORE
SLOVENIA**
SRI LANKA
SURINAME
SWEDEN
SWITZERLAND
TAIWAN
TRINIDAD AND TOBAGO
UNITED KINGDOM**
UNITED ARAB EMIRATES
URUGUAY
UZBEKISTAN
VANUATU
VIETNAM
VIRGIN ISLANDS, U.S.
WALLIS AND FUTUNA
** Due to their import regulations, countries above with ** next to their name will have a $10.00 Country of Origin Paperwork charge added into shipping costs if the order contains any clothing, fabric, or silk items.
Due to their import restrictions, the following countries are the ones to which we can ONLY ship certain items. Textiles, natural dyes, liquids, and powders MAY be restricted. No clothing, fabric, or silk items are permitted for import.
GIBRALTAR
NETHERLANDS
NICARAGUA
SLOVAKIA
YEMEN
If your country is not on either of the two above lists, we are very sorry for any inconvenience, but we are unable to ship orders to you at this time. Our only suggestions for now are that if you have friends or family in the U.S., we can ship to them and they can arrange to get it to you, or perhaps you could consider using a mail & package forwarding agent.
We are continuing to upgrade our website in an effort to make it easier for our international customers. We are also diligently working towards being able to ship to more countries, and will update our site as that becomes possible.
United States
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